CUSTOMER SERVICE

Contact Us | Ordering | Order Status & History | Shipping & Delivery | Returns | Warranty | Privacy and Security

CONTACT BLUPRINTCOMFORT.COM

Email: service@BluprintComfort.com
Phone: 1-844-356-7265
Hours Available: Monday - Friday 7:00 am PST - 5:00 pm PST
Address: 1325 Sycamore Ave. Suite B Vista, CA 92081



ORDERING

Payment Methods

BluprintComfort.com accepts Visa, MasterCard, American Express and Discover.

You can order items via the following methods:
Website: BluprintComfort.com
Phone: 1-844-356-7265

Secure Transactions

BluprintComfort.com is a VeriSign Secured site. All information sent to us is sent over a secure server where personal data is encrypted, protecting against disclosure to third parties.

BluprintComfort.com takes online security very seriously. Our Web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure Web page to a secure application on our server.

Credit card numbers are securely encrypted and stored on our secure database servers until the order has been processed in our main data environment.

Sales Tax

BluprintComfort.com charges sales tax in California and Indiana only.

Discounts and Promotions

BluprintComfort.com will periodically offer special discounts and promotions to our loyal customers. To take advantage of these promotions simply enter the Coupon Code that accompanies the offer into your shopping cart or during checkout prior to payment. Some discounts will be shown immediately from your shopping cart and throughout the website and special discounts such as shipping promotions will be calculated during checkout prior to payment.



ORDER STATUS & HISTORY

HOW DO I CHECK MY ORDER STATUS?

You can check on your order status by entering your order number, email address, and billing zip code below or by logging into your account. Your order number was sent to the email address you used to place the order. Order statuses and shipments are typically updated within 24 hours.



Shipping & Delivery

Orders will be dispatched within 2-3 business days for in-stock merchandise purchased before noon pacific time Monday to Friday. Orders made on Saturday, Sunday will be dispatched the following 2-3 business days. If a product is out of stock customer will be contacted with an updated ETA, an alternate item, or offer of a refund. Standard freight is free of charge anywhere in the continental US. Expedited freight services and international shipping is offered by BLUPRINT and charges will be calculated based on speed of service and geography at the time of transaction. You can view the shipping costs for the products you want to purchase by adding them to your cart and proceeding to the checkout page.

We can ship orders to APO/FPO addresses, but overnight shipping is not a guarantee for PO BOX or APO addresses.

FREE STANDARD SHIPPING ON EVERY ORDER.

Standard shipping is always FREE for purchases made on BluprintComfort.com in the continental US.

Shipping Outside Continental U.S.

Orders being shipped to Guam and Virgin Islands will be shipped U.S. Priority Mail and FedEx. There is no expedited option for Guam or Virgin Islands at this time.

Shipping Within the U.S.

BluprintComfort.com delivers to the United States, including Alaska and Hawaii, as well as to Puerto Rico, Guam, the U.S. Virgin Islands and APO/FPO addresses (for military personnel). Orders being shipped to Alaska, Hawaii and U.S. Territories will be shipped U.S. Priority Mail and require an additional $6.00 over our regular shipping and handling charges.

Shipping Outside the U.S.

At the present time we offer shipping to Canada via Fedex International Economy at a flat rate of $29.99 per order.



RETURNS & REPLACEMENTS

At BLUPRINT we believe that fit and comfort are the single most important factors to consider in any shoe purchase. We design and build our products differently, and as part of our brand promise we offer a 30-day COMFORT Guarantee which allows you ample time to experience the benefits of healthy footwear for yourself. If within 30-days of the purchase date on your order, you are not completely satisfied with how your BLUPRINT shoes fit and feel, you may return the product for a refund of the purchase price. NOTE: Free return Excludes International orders.

BLUPRINT 30-DAY PROMISE

We hold ourselves to exacting standards, and stand behind the products we design and build. BLUPRINT shoes are uniquely crafted to promote healthy feet through proprietary fit and comfort engineering, but don't just take our word for it. Try a pair for yourself - go for your favorite neighborhood walk, adventure down a coastal trail, explore a European City or just run some errands around town in our shoes. Our Comfort Guarantee ensures that if you are not completely satisfied with your purchase, you can return them within 30 days of original purchase, no questions asked and we'll do our best to win your loyalty on your next purchase. This is our brand promise to you.

HOW TO RETURN AN ITEM

Enter your order information below to retrieve your order status. Once you submit your information, scroll to the bottom and click on "Start Your Return". Your order # begins with 100.



WARRANTY

There is a 1 year warranty on all manufacturing defects. Contact customer service for questions.



PRIVACY & SECURITY

What information do you collect?

The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please email us at service@BluprintComfort.com.

Where do you collect the information?

There are two areas on our site where we collect the personal information:

  • the Check Out page
  • Email Promotion List

What do you do with the information?

Once we have collected the above information, it is used to process orders, to communicate with you about your order, and to provide future notification to you of special offers or promotions. We also use it to improve our website. We may provide statistical information about buying patterns and traffic patterns to others, but this data does not include any personal information.

How and why do you use "Cookies"?

"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that BluprintComfort.com uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain specific visit information about you without forcing you to register or to give personal information.

However, you should have the option of disabling "cookies" through your browser. This is a function of your computer, so the manner in which to turn the "cookies" off is quite individual and thus, cannot be addressed here. Please realize, if you choose to disable the "cookies" we will not be able to personalize your experience with us at BluprintComfort.com nor can we guarantee a complete login, registration or shopping experience.

Receiving Email Promotions and Information from BluprintComfort.com

Periodically, we'd like to stay in touch via email to inform you of new products, special promotional offers or even just to check in and see how things are going with your shoes. Customer relationships matter to us and we take this responsibility seriously with simple prompts that allow you to opt in or out of correspondence quickly and easily.

Secure Credit Card Transaction Processing

Our web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure web page to a secure application on our server. Once on our server, your credit card number is saved only long enough for us to process and approve the transaction. During the final stages of ordering online, you will see an unbroken key or locked padlock at the bottom of your browser window and https:// in the location window at the top of your browser. Both of these indicate that the page you are on is secured using SSL encryption to communicate with our secure web server. Because SSL encryption slows down a web site, it is only used in the final stage of ordering, before and after you enter your credit card information. You will not see these security indicators until you begin the checkout process and indicate that you prefer to order online with a credit card.

Acceptance of Privacy Policy

By using our web site, you consent to the collection and use of this information by BluprintComfort.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of our policies.